Frequently Asked Questions
How long is the order processing time?
We will process the order only upon receipt of the full payment amount via Paynow (except for Cash on delivery). If we did not receive your payment by 8 hours from the time of order, your order will be automatically cancelled. Please refer to cancellation fees imposed under "Refund and Cancellation" for Cash on Delivery method. The processing time of your order and delivery will take about 5 working days. If required more time due to unforeseen circumstances, we contact you directly.
How do I make an exchange?
Please refer to our Refund & Cancellation Policy.
What kinds of payment methods do you accept?
We preferred payment via Paynow. Alternatively, cash on delivery is also allowable (but not preferred). However, this option is to cater to customers that are not keen to make payment transactions online due to security concerns.