Shipping & Delivery

What happens if the recipient is not around when the delivery man arrives? Courier service will make best attempts to SMS/watsapp or call to ensure recipient is home before delivery. In the event that the recipient is uncontactable and there is no one at home, the courier service will leave the parcel either in the riser, shoe-rack or at your door step where it’s safe. For premises (like residences/offices) that does not allow unauthorised visitors to enter, the courier service will make a last attempt to contact you via call. In the event that the recipient is still uncontactable, the courier will leave the premise with the undelivered parcel. Re-attempt of delivery will require the purchaser to pay for redelivery fee as courier will not refund the previous fee. All processes will follow courier service's normal protocol and we hope you understand we have no control over it :( What should I prepare for cash on delivery orders/requests? Courier service will make best attempts to SMS/watsapp or call to ensure recipient is home before delivery and please provide the exact cash amount as courier service are third party service providers and they do not carry loose change. How can I track the delivery of my order? You can register an account with us and track your order using this registered account. Can I cancel my order / ask for a refund if recipient is not around?Refer to our refund and cancellation policy. What charges will I be imposed if I cancelled the We also do not allow rejection of parcel on the spot and a cancellation fee and courier service charge will be imposed if such an event occurred. Our courier service will collect this cancellation fee and courier service charge of $10 on the spot before leaving your premises. I mistakenly filled in the shipping address as the billing address. What do I do about it? We definitely want to capture the correct details (especially your phone number) so do email/chat with us to provide the correct billing address and we'll edit it on your behalf :) What happens if I have provided a wrong address / wrong contact number? In the event if our vendors are unable to attempt the delivery due to the wrong address / contact given, the delivery may be reattempted but with additional charges. Charges would vary depending on vendor. The delivery may also be reattempted on the next day instead as it depends on the delivery slot. In this scenario, kindly note that no refund is possible. Hence, do email/chat with us immediately to provide the correct address & contact number before we delivery.